A Comparative Study On Cloud-based Call Center & On-premise Call Center
December 17, 2022 ⚊ 1 Min read ⚊ Views 103 ⚊ TECHNOLOGYIn terms of cost, flexibility, and business expansion, deciding between an onsite and cloud-based phone service is a significant decision. The equipment, software, and infrastructure required to run a call centre are all housed in a separate physical location from the agents who operate the phone system. On the other hand, the cloud allows businesses to host their call centre technology in a way that is not limited by physical or geographical boundaries.
Tags: Cloud-Based Call Center