Ivr & Call Routing How To Efficiently Direct Calls To The Right Person Or Department

February 27, 2023 ⚊ 1 Min read ⚊ Views 87 ⚊ TECHNOLOGY

Most of us are familiar with hearing pre-recorded voices & menu-driven recordings when we try to contact our beloved brand. This menu-driven message or voice guide us to the right customer-care agent so that we can put our queries & suggestion to them. Effectively automating call routing to the right person or department can optimize the call center’s work. It also helps increase customer satisfaction significantly.

Read details: https://www.techpublishnow.com/ivr-call-routing-how-to-efficiently-direct-calls-to-the-right-person-or-department/

Tags: IVR Number Provider

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